ITIL v3 - Better IT Through Better Processes

Has anybody in your organization ever changed a firewall setting on a main router without letting anybody else know, let along document what they did?  What were the consequences from the IT side?  How about the business side?  Knowledge is power when it comes to helping the business obtain the company wide goals and objectives.  So how can IT help to support the business?  ITIL gives the framework to help IT not only improve business connections but also become a more efficient, effective and economic part of the organization.

Audience: Business Decision Makers, IT Management

Outline:  Topics to be covered in this session include:

• ITIL v3: Lifecycle approach to Service Management
• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement

2:00 PM

Start Time

Salon H

Location

Benchmark Learning

Partner